Customer Service Officer

Branch Location: 77 East King Street, Shippensburg, PA
The Customer Service Officer will be responsible to supervise,motivate and mentor the branch staff to ensure "On the Spot" service is beingprovided; provide coaching to encourage positive trends and address performancegaps; ensure branchstaff is informed and knowledgeable of products and services; act as a positive role model for branch personnelby demonstrating a hands-on approach to management; manage and approvenon-exempt personnel time and attendance, planned and unplanned time offrequests.
Performa variety of tasks and duties that support servicing the customer; open andprocess new accounts of all types; answer customer inquiries; cross-sell bankproducts/services; lead referral efforts; establish and maintain customer relationshipswithin market area; provide direct supervision of branchstaff; set branch deposit, sales, and lending objectives; ensure staff participationin achieving goals.
Bachelor's degree in related field preferred. Minimum three (3) years of experience inrelated banking positions with an emphasis on consumer lending. Four (4) years of demonstrated success inoutside sales may be considered in lieu of banking experience. Previous supervisory experience preferred.
Proficientreading, verbal and written communication, mathematical and interpersonal relationsskills; adept at cross-selling bank products and services; competently supervise,build and lead a team; working knowledge of consumer retail lendingfundamentals; be flexible and efficiently adapt to frequent interruptions andchanges to workflow.

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