Area Service Manager

Description: Summary Manages a group of maintenance facilities, dedicated vendors, and yards that are strategically aligned to ensure standardization/consistency in process and procedure of maintenance shop operations.  Ensures all the assigned shop personnel are properly trained and performing the job functions properly. Ensures all preferred vendors in region are meeting company requirements.   Duties & Responsibilities Drive and implement business plan for area of responsibility by managing scheduling and staffing in order to achieve facility and company goals (e.g. productivity, quality, safety) and implement operational improvements. Direct, supervise, and manage employees and leaders in area of responsibility by giving direction, monitoring performance, and providing feedback; identifying training and developmental needs and providing opportunities for learning and growth; teaching, supporting, and modeling company policies and procedures; and participating in the hiring, coaching, teaching, and evaluation of employees, leaders, and managers. Assess workload of shops and ensure a plan is in effect to get equipment back to Operations in a timely manner. Work with managers on the man power/staffing need to optimize shop space. Review Shop Schedules. Perform shop, dedicated accounts, and vendor audits quarterly and make sure processes are in place. Review key factors and shop P and L for locations, review with managers. Review all techs and managers evaluations and make pay increase recommendations. Review all locations and ensure compliance with OSHA, EPA, and local regulations is achieved and maintained. Ensure that all safety programs are in place and that all OSHA and technical training is being completed. Monitor and ensure area of responsibility's compliance with company quality and safety standards, policies, procedures, directives, and government regulations by developing, distributing, and/or maintaining procedures and supporting documentation (e.g. conduct periodic audits). Look at outsource costs and work to reduce. Monitors and manages productivity (e.g. direct labor, standard repair times (SRT)) of area of responsibility by preparing or reviewing reports. Identify and ensure employee, customer, and/or supplier concerns are resolved, using established procedures, own judgment, or consulting others when needed. Review repair orders, records, logs and other written or computer based documents according to established procedures with employees ensuring quality standards are met (e.g. charge parts/lubes, account for time, PM Forms, verify warranties). Manage, prepare, and review all Key Performance Indicators (KPI) for the shop operation and improve areas above and below goals. Travel to multiple facilities or work sites requiring both single and multiple day stays. Work with corporate management on identifying and establishing preferred dedicated vendors. Train dedicated vendors on proper US Xpress repair procedures. Ensure vendors are adhering to USX repair procedures and best practices. Identify areas of cost savings and downtime reduction with preferred dedicated vendors. Perform other duties as assigned.   Qualifications   Education Bachelor's degree in related field or equivalent experiencerequired. Equivalent years of experience are defined as one year of professional experience for each year of college requested.   Experience Minimum of 5 years' experience managing multiple shop locations required.   Skills/Certifications Ability to plan and set goals. Knowledge of shop operations.  Proficiency in Excel, Word, AS400, and Maintenance Systems software.     Supervisory Responsibility: 10-20+   Work Environment: this job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers and fax machines, and filing cabinets. 75% or more travelrequired.   Physical Requirements: while performing the duties of this job the employee is regularly required to talk or hear; frequently stands, walks, uses hands to finger, handle or feel; and reaches with hands and arms. 11421
Salary Range: NA
Minimum Qualification
5 - 7 years

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